The Lost Blanket: UPDATE

No, it hasn't been found. It is still lost.

I admit. I was pretty irritated at how many unanswered messages I left with the lost and found office of the hotel. So I sent a complaint email to Guest Relations. In my email I outlined my experience emphasizing my multiple attempts to reach someone about it and my multiple unreturned messages. And I even pointed out that while I'm upset at the loss of my "personal item," I'm more upset about their unresponsiveness.

Last week I got an email response. I'll paraphrase what it says: Sorry you left your stuff. Not our fault. Thanks and have a nice day.

No acknowledgement whatsoever of their shoddy customer service and my many, many attempts to find out if it had been found. I ruminated for awhile and debated with myself whether I should send another email saying "Hey, I left the blanket. My bad. But your service still wasn't good."

Yesterday my colleague told me a little story of hers that pushed me over the edge. About a month ago she took a trip and stayed in a hotel. Within the past week she realized she left a jacket hanging in the closet of her hotel room. She called and left a message. With in 24 hours she received a message from a hotel employee to try to match the description of what she was looking for with what they had found. A day later, because she hadn't returned the call yet, she received another call from the hotel. And she stayed there a month ago! I made my first call on the very day that I checked out. By the way, this colleague of mine told me her story because she was so pleased with the service--I didn't tell her my story until after I heard hers.

So I sent another email thanking Guest Relations for their condolences about my lost blanket, but pointing out that my complaint was about their customer service. I'm interested to see what response I get this time--if any.