Thursday, July 01, 2010
Sometimes I think...
...that it's more than just breakfast that makes her excited for me to get out of bed in the morning.
Huh?
Last night it was late when Marty realized that he'd forgotten to get a refill on his medication. He had a prescription, but just hadn't gotten it to the pharmacy. It was about 10:30pm, so we did a quick search for pharmacies nearby that are open late. Rite Aid was the closest.
We called to confirm they were open and filling prescriptions. We called back to confirm they actually had the medication to fill the prescription.
After a few minutes the person behind the counter told us that our insurance would only cover 60 pills--1 months worth. This was a surprise to us, but this was our first time filling a prescription for Marty with this insurance company, so we didn't really know. She gave us the choice--60 pills, or more even without the insurance company's help? Based on what we were paying for 60 pills, I sure didn't want to find out what we'd pay for additional months without the help of insurance. So we left with 60 pills.
Today Marty called the insurance company to find out about the 60 pill limit. What did they tell Marty? That he can get 180 pills--a three month supply--no problem. In fact, it would be cheaper to get 3 months at a time. He told them about what Rite Aid had told us. Apparently Rite Aid neither called to see about giving us more pills, nor did they even try to run it through with more than 60 pills.
Marty called Rite Aid. Today they said that the reason they only gave us 60 pills is because that's all they had.
Excuse me?!
After several phone calls, Rite Aid finally agreed that once they got more of the medication, they would give us the other 2 months supply and charge us the difference in our 3 month copay and the one month copay we already paid.
The kicker: the last person Marty spoke to at Rite Aid today was the individual who filled the prescription last night (and who gave us the story of the insurance company's 60 pill limit). She told us that with the holiday weekend the new medication would be in on Tuesday. And she encouraged Marty not to come in before 6pm because she'll be there at 6pm to handle it, and this situation is just "too complicated for the day people."
We called to confirm they were open and filling prescriptions. We called back to confirm they actually had the medication to fill the prescription.
After a few minutes the person behind the counter told us that our insurance would only cover 60 pills--1 months worth. This was a surprise to us, but this was our first time filling a prescription for Marty with this insurance company, so we didn't really know. She gave us the choice--60 pills, or more even without the insurance company's help? Based on what we were paying for 60 pills, I sure didn't want to find out what we'd pay for additional months without the help of insurance. So we left with 60 pills.
Today Marty called the insurance company to find out about the 60 pill limit. What did they tell Marty? That he can get 180 pills--a three month supply--no problem. In fact, it would be cheaper to get 3 months at a time. He told them about what Rite Aid had told us. Apparently Rite Aid neither called to see about giving us more pills, nor did they even try to run it through with more than 60 pills.
Marty called Rite Aid. Today they said that the reason they only gave us 60 pills is because that's all they had.
Excuse me?!
After several phone calls, Rite Aid finally agreed that once they got more of the medication, they would give us the other 2 months supply and charge us the difference in our 3 month copay and the one month copay we already paid.
The kicker: the last person Marty spoke to at Rite Aid today was the individual who filled the prescription last night (and who gave us the story of the insurance company's 60 pill limit). She told us that with the holiday weekend the new medication would be in on Tuesday. And she encouraged Marty not to come in before 6pm because she'll be there at 6pm to handle it, and this situation is just "too complicated for the day people."
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