On Hold

Ugh.

A few months back I posted on trying to get reimbursed for Marty's glasses. Well, guess what.

I'm still trying.

Quick recap: In August I mailed in the claim. In September when I called to follow up on it, there was no record of it. Oh, but I should have submitted it through NC, not MD.

New stuff: I mailed the claim into NC. And when I tried to follow up on it, surprise, surprise, still no record of it. And then I got a denial from the group that covers our vision benefits--it was denied because it's not covered--by our VISION benefits. But it IS covered by our MEDICAL benefits. It seems someone saw that it was for glasses and thought they'd go ahead and forward it. Except they shouldn't have.

And then I made another phone call. I spoke to a nice person name CaramelApple. She said, "Hey, why don't you fax that stuff on to me, and I'll take care of it."

So I faxed it.

I even called to verify that the fax was received. It was.

And then I waited some more before calling again. STILL. NO. RECORD. OF. THIS. CLAIM. This time I talked to Ms. TatorTot. She told me to re-fax it to her. I tried. The fax failed twice. So I called to verify that I had the right fax number. I was given another number, and it failed twice too. So I faxed it ATTN: Ms. TatorTot to the same number CaramelApple had given me because Ms. TatorTot had mentioned that CaramelApple worked just a few aisles away and that she was the only Ms. TatorTot that worked there. Finally the fax worked.

But not exactly right.

But first, I got another DENIAL from the vision benefits group.

I called to check on the status of my last fax, and their record in the computer (which I'm sure is getting lengthy for me) indicated that Ms. TatorTot was still waiting on the fax. So I was given yet another fax number for her. Fax went through.

And this time, for good measure I also faxed it to our case manager, who technically isn't supposed to do this stuff, but I've discovered that she can help make things happen.

And then I called to confirm that Ms. TatorTot had received it.

I sat on hold. I talked to someone who put me on hold. I talked to someone else who put me on hold. Then I talked to SodaPop, who happens to be Ms. TatorTot's supervisor. She gave me Ms. TatorTot's personal fax number (not a number I'd been given) and her own personal fax number. She said she herself would work on it and even apologized for how much trouble this is being.

Tomorrow I plan to call to make sure at least one of today's four faxes got received and is being processed. And hopefully not being forwarded to the vision group.